What payment methods do you accept?
We accept Paypal, Amex, Mastercard, Visa and Apple Pay.
You can also play by bank transfer.
Can I design my own Crazy Arms™?
Not at this stage however, it is something we will offer in the future, so save those crazy ideas or drop us a line at firstname.lastname@example.org.
How will my sleeves be packaged?
Crazy Arms® packaging is lightweight, simple, fun, educational, easy to mail, and made from 100% re-cycled materials. A protective outer envelope is used to protect the product.
What if my sleeves are damaged on arrival?
We take great care when packaging your Crazy Arms. Unfortunately, on odd occasions items can become damaged through delivery. Please email us at email@example.com within 2 days of receiving your item outlining the issue, along with photographs that show how the product is damaged. If you then return the sleeves we will post you a new pair or issue a full refund.
What if my order is the wrong size?
Please use our handy sizing guide when selecting your order. However if you do find the fit is not right, please email us at firstname.lastname@example.org within 2 days of receiving your item outlining the issue. If you then return the sleeves we will provide you with a replacement pair or a full refund (excluding shipping costs).
Approximately how long does it take to receive my order?
Please allow 2 business days for your order to be dispatched and then a further 5 - 10 business days for delivery of your sleeves within Australia. Inter-state delivery times are being impacted by border closures from time to time.
Can I purchase outside of Australia?
Yes, except in North America.
Can I purchase customised Crazy Arms with a logo for our team, club, school or business?
What are Crazy Arms® made of?
Crazy Arms™ are made from a smooth, cool, ultra-lightweight UPF 50+ fabric. Our fabric is made from Econyl®, a regenerated nylon coming from ghost fishing nets and other nylon waste.
How environmentally friendly are Crazy Arms®?
Our fabric is made from Econyl®, a regenerated nylon coming from ghost fishing nets and other nylon waste. Crazy Arms™ packaging is lightweight, simple, fun, educational, easy to mail, and made from 100% recycled materials.
Are Crazy Arms® sun-safe?
Crazy Arms™ are made from a smooth, cool, ultra-lightweight UPF 50+ fabric. UPF50+ rated fabrics block over 98% of all UV rays.
Where are Crazy Arms® made?
Crazy Arms® were born, raised in Sydney, Australia. The unique Econyl® based fabric, a regenerated nylon coming from ghost fishing nets and other nylon waste, is imported from Italy. 89% of the range is currently manufactured in Sydney, with 11% sourced from overseas due to the complexity of some of the patterns. The country of origin is clearly marked on the back of each individual pack, and on the individual product pages.
Are Crazy Arms® hot to wear?
The light-weight, breathable fabric means Crazy Arms are comfortable to wear. On hot days, or if you are running, simply dampening with cold water will have a pleasant cooling effect without impacting the UV protection.
What sizes do you make?
Crazy Arms™ come in over 12 different designs and colours, in six sizes:
XS 3-5 year olds typical height 100cm - 115cm, S 5-8 year olds typical height 115cm - 135cm, M 8-12 year olds typical height 135cm - 150cm, L 12-14 year olds typical height 150cm - 160cm, A - an adult 'one size fits most' size, and Adult Relaxed, which has a wider bicep. If you are not happy with the size, we will organise an exchange or full refund (excluding postage)
Should my Crazy Arms feel tight?
Crazy Arms may feel a little tight the first time you wear them. This is to ensure they fit like a second skin. the tightness will ease slightly with wearing as they stretch to match your particular arm size.
Will you notify me when new designs are released?
Crazy Arms® are always on the look-out for new design ideas to keep the art of sun protection fun, so you can expect new designs every month or so – sign up to our newsletter for updates and much more...
How do I track my order?
Be sure to provide us with your mobile number when making your purchase. This helps us to identify your order once despatched. We can then send you an Australia Post tracking number if you hacve ordered to the value of $75 or more, or have chosen Express Post.
Where can I leave feedback?
We are always open to positive or negative feedback to help improve our service. Please send us an email (email@example.com), or even better leave a product review. We’d love to hear what you think!
Any further questions?
Please email us at firstname.lastname@example.org.