FAQ


What payment methods do you accept?

We accept Paypal, Amex, Mastercard, Visa and Apple Pay.


Can I design my own Crazy Arms™?

Not at this stage however, it is something we will offer in the future, so save those crazy ideas or drop us a line at hello@crazyarms.com.


How will my sleeves be packaged?

Crazy Arms™ packaging is lightweight, simple, fun, educational, easy to mail, and made from 100% re-cycled materials. A protective outer envelope is used to protect your arms.


What if my sleeves are damaged on arrival?

We take great care when packaging your Crazy Arms. Unfortunately, on odd occasions items can become damaged through delivery. Please email us at hello@crazyarms.com within 2 days of receiving your item outlining the issue, along with photographs that show how the product is damaged.  If you then return the sleeves we will post you a new pair or issue a full refund.


What if my order is the wrong size?

Please use our handy sizing guide when selecting your order. However if you do find the fit is not right, please email us at hello@crazyarms.com within 2 days of receiving your item outlining the issue. If you then return the sleeves we will provide you with a replacement pair or a full refund.


Approximately how long does it take to receive my order?

Please allow 2 business days for your order to be dispatched and then a further 5 - 10 business days for delivery of your sleeves within Australia.


Can I purchase outside of Australia?

Yes, except in North America.  


Can I purchase bespoke badged Crazy Arms as a team, club, school or business?

Please email us at hello@crazyarms.com and we’d be delighted to help. Minimum quantities apply.


What are Crazy Arms™ made of?

Crazy Arms™ are made from a smooth, cool, ultra-lightweight UPF 50+ fabric. Our fabric is made from Econyl®, a regenerated nylon coming from ghost fishing nets and other nylon waste.


How environmentally friendly are Crazy Arms™?

Our fabric is made from Econyl®, a regenerated nylon coming from ghost fishing nets and other nylon waste. Crazy Arms™ packaging is lightweight, simple, fun, educational, easy to mail, and made from 100% recycled materials.


Are Crazy Arms™ sun-safe?

Crazy Arms™ are made from a smooth, cool, ultra-lightweight UPF 50+ fabric. UPF50+ rated fabrics block over 98% of all UV rays.


Where are Crazy Arms™ made?

Crazy Arms™ are born, raised and made here in Sydney, Australia. The unique Econyl® based fabric, a regenerated nylon coming from ghost fishing nets and other nylon waste, is imported from Italy.


Are Crazy Arms™ suitable for contact sports?

In terms of Sports, while Crazy Arms™ are suitable for non-contact sports such as tennis, cricket, golf, or athletics, they are not designed for contact sports and can tear or rip if grabbed, pulled or otherwise put under direct stress. We are developing a range of Crazy Arms™ Sports Sleeves for more suitable for rough and tumble activities so stay tuned.


What sizes do you make?

Crazy Arms™ come in 12 different designs in two sizes: S 5-8 year olds typical height 115cm - 135cm and M 8-12 year olds typical height 135cm - 150cm.


Will you notify me when new designs are released?

Crazy Arms™ are always on the look-out for new design ideas to keep the art of sun protection fun, so you can expect new designs every month or so – sign up to our newsletter for updates and much more...


How do I track my order?

Be sure to provide us with your mobile number when making your purchase. This helps us to identify your order once despatched. We can then send you an Australia Post tracking number. 


Where can I leave feedback?

We are always open to positive or negative feedback to help improve our service. Please send us an email (hello@crazyarms.com.au), or even better leave a product review. We’d love to hear what you think!


Any further questions?

Please email us at hello@crazyarms.com.