Shipping & Returns
Shipping Safety - from Sydney to the world.
All orders are dispatched from Crazy HQ here in Sydney, Australia. We ship to all countries and continue to maintain strict hygiene controls due to the pandemic.
How much does shipping cost? How long will deliveries take?
Shipping costs will be shown in Australian dollars when you check out. The details below give you the local currency equivalent, but this is subject to normal exchange rate fluctuations. All shipping times are listed in business days (Monday to Friday)*.
Standard Delivery: AUD $3.75 per pair. Despatched within 2 days*. Delivery 5-10 days. (No Tracking).
Express Tracked Delivery: AUD $9.95. Despatched within 1 day*. Delivery 1-3 days. (we dispatch from Sydney, so WA, NT tend to be 2-3 days Express)
Orders $90 and over: FREE Shipping. Despatched within 1 day*. Delivery 2-3 days.
Cost: $NZ 9.75. Free Delivery on orders over AU $90 (NZ $95). Delivery time: 5-10 days*.
Cost: AU$ 12.50 (SG$ 12.50). Free Delivery on orders over AU$ 90(SG$ 85). Delivery time: 5-10 days*.
Cost: AU$ 15.00 (GB £ 9.00). Free Delivery on orders over AU$ 90 (GB £50). Delivery time: 10 -15 days*.
Cost: AU$ 15.00 (€ 10.95). Free Delivery on orders over AU$ 125 (€ 84.00). Delivery time: 10 - 15 days*.
USA / Canada
Cost: AU$ 15.00 (US$ 10.95). Free Delivery on orders over AU$ 90 (US$60).
Delivery time: 10 -15 days*.
Cost: AU$ 15.00 (US$ 10.95). Free Delivery on orders over AU$ 125. Delivery time: 15-20 days*.
Delivery times are subject to both local and international shipping capacity.
What if my sleeves are damaged on arrival?
Crazy Arms are packed in sturdy recycled packs. No plastic pouches for us! If there is a problem with the arm sleeves when they arrive, please email us at firstname.lastname@example.org within 2 days of receiving your item outlining the issue, along with photographs that show how the product is damaged. If you then return the sleeves we will post you a new pair or issue a full refund.
What if my order is the wrong size?
Sent as a gift? No worries - we will waive the number of days since purchase
We ask the gift recipient to contact us at email@example.com, and our helpful team will sort an exchange / refund at no cost (A/NZ), as long as the Crazy Arms have not been worn outdoors, and the original packaging can be returned.
We offer a no hassle returns and exchange policy and will provide you with a replacement pair or a full refund on return of the items.
Approximately how long does it take to receive my order?
Within Australia please allow 2 business days for product to be dispatched and 5-10 business days for delivery. For full details please see above.
Can I purchase outside of Australia?
Yes we do ship internationally from Australia to the world. See the details above for shipping costs and estimated timings.