Shipping & Returns
Shipping Safety - from our home to your home
NOTE: We are currently experiencing delays of up to two weeks with regular post to Victoria through Australia Post. EXPRESS shipping option is advised for prompt delivery.
We currently pack all orders from our own homes in Australia, where we use the recommended sanitisation and social distancing measures.
Standard Delivery: Despatched within 2 business days. Delivery 5-10 business days - AUD $3.25per pair. No Tracking.
Express Tracked Delivery: Despatched within 1 business day. Delivery 2-3 business days - AUD $9.75.
Orders $75 and over: FREE Shipping: Despatched within 1 business day. Delivery 2-3 business days
Standard Delivery: $8.50 AUD for orders under $74.99 AUD
Orders $75 AUD and over: FREE Tracked Shipping
Estimated Delivery: 7-10 business days from dispatch.
Due to Covid-19, our international shipping rates have been temporarily increased to ensure delivery through an alternative vendor.
Standard Delivery: $15 AUD for orders under $124.99 AUD
Orders $125 AUD and over: FREE Shipping
Estimated Delivery: 15 - 30 business days from dispatch. Given the reduction of flights out of Australia, shipping times are subject to delay
What if my sleeves are damaged on arrival?
We take great care when packaging your Crazy Arms. Unfortunately, on odd occasions items can become damaged through delivery. Please email us at firstname.lastname@example.org within 2 days of receiving your item outlining the issue, along with photographs that show how the product is damaged. If you then return the sleeves we will post you a new pair or issue a full refund.
What if my order is the wrong size?
Please use our handy sizing guide when selecting your order. However if you do find the fit is not right, please email us at email@example.com within 2 days of receiving your item outlining the issue. If you then return the sleeves we will provide you with a replacement pair or a full refund.
Approximately how long does it take to receive my order?
Please allow 2 business days for product to be dispatched and 5-10 business days for delivery within Australia.
Can I purchase outside of Australia?
Yes we do ship internationally from Australia. However, shipping time varies considerable due to the lack of flights out of Australia at the present time.