Refund policy

Returns & Exchange Policy

At Crazy Arms, we want you to be completely satisfied with your order. If you need to swap a size or return an item, we’ve made the process as simple as possible.

1. Time Limit & Eligibility

  • 40-Day Window: You have 40 days from the date of receipt to request an exchange or return.
  • Gift Flexibility: If you purchased an item as a gift that was not tried on immediately (e.g., Christmas gifts), we offer flexibility beyond the 40-day limit. Please contact us to discuss.
  • Condition of Items: To be eligible for an exchange or refund, your item must be unused, unwashed, and in the same condition that you received it, including the original outer packaging. Due to health and safety regulations, worn clothing items cannot be returned or exchanged.

2. Our Hassle-Free Exchange Process

If you need a different size or colour, we offer a 100% free exchange service. Crazy Arms covers all additional shipping costs.

  • Contact Us: Email hello@crazyarms.com with your order number and name. State the new size or colour you would like (or ask us for sizing guidance if you're unsure).
  • Replacement & Pre-Paid Label: We will dispatch your new size/colour along with a pre-paid return mailer/sticker.
  • Send Back the Original: Place the unused original item in the provided mailer and post it back to us.

3. Returns & Refunds Process


If you wish to return your garment for a refund:

Initiate Your Return: Email hello@crazyarms.com with your name and order number to notify us of your return.

Send Your Package: Mail your item to:

Returns (Order # [Your Order Number] - [Your Name])

Crazy Arms Clothing PTY LTD

PO Box 71

Woollahra NSW 1350

Australia

Shipping Costs: Return shipping costs are the responsibility of the customer and are non-refundable (unless pre-agreed with Crazy Arms under special circumstances). For items valued over $75, we recommend using a trackable shipping service or purchasing insurance, as we cannot guarantee receipt of un-tracked items.

Refund Processing:

Crazy Arms will refund the full cost of the original item and original postage.

Once your return is received and inspected, we will email you to confirm approval or rejection of your refund.

Approved refunds are credited back to your original payment method within 5 business days (processing times may vary slightly depending on your financial institution).